BigWin's Privacy Policy — Your data is safe with us

BigWin (bigwin-jit.net) is a trusted online betting platform in Bangladesh. We believe protecting our users' privacy is our foremost responsibility. This Privacy Policy explains what information BigWin collects, why it's collected, how it's stored, and how it's kept secure.

This policy applies to BigWin's website, mobile application, and all other digital services. By creating an account or using our services, you are considered to have accepted the terms of this Privacy Policy.

Our privacy policy is built in accordance with international data protection standards and applicable local laws. If you disagree with any part of this policy, we ask that you refrain from using our platform.

BigWin collects your information in several ways — directly from you, automatically, and through third parties. Details are outlined below:

We never collect or store your password in plain text — passwords are always stored in hashed format. Your full payment card number is never stored on BigWin's servers.

BigWin uses your information only for specific, legitimate purposes. We never process your data unnecessarily. The main reasons we use your information are outlined below:

• Account Management: For creating, verifying, and managing your account.
• Service Provider: To process bets, payments, and withdrawals.
• Security Assurance: To prevent fraud, money laundering, and unauthorized access.
• Legal Compliance: To meet regulatory requirements and comply with legal obligations.
• Personalised Experience: To deliver bonus offers and content tailored to your preferences.
• Contact: For sending important notifications, transaction confirmations, and customer support.
• Product Improvement: To improve platform performance and overall usability.
• Responsible Gaming: To identify problematic betting patterns and provide timely support.

BigWin never sells your data to third parties for marketing purposes. You may opt out of any of our marketing communications at any time.

BigWin does not sell your personal data to any third parties. However, limited information may be shared in specific circumstances, and any such sharing is always carried out with your data protection in mind.

• Payment Processor: Necessary financial information is shared with authorised payment gateways to process transactions. These providers maintain their own strict security standards.
• KYC Verification Provider: Required documents are shared with licensed verification providers for identity verification.
• Legal Authorities: Information may be disclosed to relevant authorities in response to court orders, government investigations, or other legal obligations.
• Regulatory Authority: Required information is shared with BigWin's licensing authority during audits and inspections.
• Fraud Prevention Agency: Limited data may be shared with industry-recognised fraud prevention networks to help detect and prevent fraudulent activity.

Whenever information is shared with a third party, BigWin ensures that the party upholds appropriate data protection standards and is bound by a strict confidentiality agreement.

BigWin's website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help enhance your browsing experience.

• Essential Cookies: These cookies are essential for maintaining your login session and ensuring platform security. Without them, the platform will not function properly.
• Functional Cookies: Stores your language preference, theme settings, and other personalizations.
• Analytics Cookies: Analytics data is collected to understand how users interact with the site. This data is fully anonymised.
• Security Cookies: Helps prevent fraud and unauthorized access.

You can manage or delete cookies through your browser settings. Please note that disabling essential cookies may limit certain features of the platform. BigWin does not use cross-site tracking or third-party advertising cookies.

BigWin uses industry-leading technology and processes to keep your data secure. Our multi-layered security infrastructure is designed to ensure no unauthorized party can ever access your information.

• 256-bit SSL/TLS Encryption: The highest level of encryption is applied during all data transmission.
• AES-256 Database Encryption: All sensitive data stored on our systems is kept in encrypted format.
• Two-Factor Authentication (2FA): An additional security layer has been added to the login process.
• Firewall & DDoS Protection: Server infrastructure is protected by robust firewalls.
• Regular Security Audits: Independent third-party experts conduct regular security reviews of our systems.
• Restricted Access: Only authorized personnel can access specific data, and all access is logged.
• Data Backup: Secure, encrypted backups are maintained regularly to prevent data loss in the event of an incident.

In the event of a data security breach, BigWin will notify affected users as quickly as possible in accordance with legal requirements and take the necessary remedial action.

BigWin retains your data only for as long as necessary. Retention periods vary depending on the type of information and applicable legal requirements.

Once the designated retention period ends, your data is securely deleted or anonymised so that you can no longer be identified. You may request account deletion at any time, though certain data may need to be retained where required by law.

BigWin believes every user should have full control over their own data. Your data protection rights are outlined below:

To exercise any of these rights, email us at support@bigwin-jit.net. We will respond to your request within 30 business days. In certain cases, legal obligations may prevent us from fulfilling a request in full — if so, we will explain why.

BigWin strictly prohibits anyone under the age of 18 from using the platform. We take special precautions to protect the privacy of minors.

• Age verification is mandatory at the time of registration.
• Age verification documents are reviewed as part of the KYC process.
• Any account suspected of belonging to a minor is suspended immediately.
• Any information found to belong to a minor is deleted immediately upon discovery.
• Parents or guardians who wish to be informed about their child's account may contact us at support@bigwin-jit.net.

BigWin may update this Privacy Policy as needed. We will notify you in advance of any significant changes.

• You will be notified at the registered email address at least 14 days before any significant changes take effect.
• Continuing to use the platform after any changes have been made will be considered acceptance of the updated policy.
• The date of the latest update is always displayed at the top of the page.
• Previous versions are available from the support team upon request.

If you have any questions, concerns, or complaints about this Privacy Policy, please reach out to our dedicated Privacy Team:

• Email: support@bigwin-jit.net
• Response Time: Within 30 business days.
• Live Chat: Available on our website 24/7.

If you are not satisfied with our response, you may file a complaint with the relevant data protection authority. We take all concerns seriously and are committed to resolving them promptly.